Policies that govern every quotation and transaction.

NBN Bullion may collect personal and business information when customers:

• Contact NBN Bullion;
• Request a quotation;
• Submit a website form;
• Enter into or propose a transaction;
• Provide compliance or identity documents; or
• Communicate through email, telephone, messaging services, or other official channels.

Information may include names, contact details, identification information, company information, beneficial ownership information, transaction details, payment information, compliance documents, correspondence, device information, and website usage data.

Information may be used to:

• Respond to enquiries and quotation requests;
• Verify identity and company information;
• Assess and process transactions;
• Conduct compliance and due diligence checks;
• Prevent fraud and financial crime;
• Maintain transaction and communication records;
• Improve website functionality and security;
• Meet legal, regulatory, accounting, and reporting obligations; and
• Protect the rights and legitimate interests of NBN Bullion and its customers.

NBN Bullion may share information where reasonably necessary with authorised employees, professional advisers, financial institutions, payment providers, logistics providers, technology providers, assay or inspection providers, regulators, law-enforcement authorities, and other parties required to complete or review a transaction.

Personal information is not sold to third parties.

Information is retained only for as long as reasonably necessary for the relevant purpose, transaction records, dispute resolution, compliance requirements, and applicable legal or regulatory obligations.

NBN Bullion uses reasonable administrative, technical, and organisational safeguards to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law, customers may request access to, correction of, or deletion of their personal information. Certain information may need to be retained where required for legal, compliance, transaction, or legitimate business purposes.

Privacy requests may be submitted through the official contact details published on the website.

The website may use third-party services such as analytics, maps, embedded content, hosting, or communication tools. Those services may process information according to their own privacy policies.

NBN Bullion may update this Privacy and Cookie Policy when its services, technology, or legal obligations change. The latest version will be published on the website.